Careers

Valley Transit is a great place to work! Providing opportunity to have a career while giving back to your community. It offers a fulfilling work life balance with a predicable schedule and paid holidays to spend with loved ones. Valley Transit is an essential service that continues to grow providing great job security. We provide many benefits including health, PTO, paid holidays, and IRA match. To inquire more or apply to one of our open position please send required documents listed with resume and application to jbusch@valleytransitak.org. 

Valley Transit Job Application: Job Application

Current Job Openings:

Mechanic: Provide the maintenance and repair of Valley Transit Commuter fleet and facilties; coordinate with the staff to ensure procedures for safe working conditions; ensure Valley Transit compliance with ARRC rules and regulations by all personnel. Valley Transit is an Equal Opportunity Employer (EOE) and a Drug Free Work Place.

Responsible for maintenance, and repair of vehicles, establishment and continual maintenance fleet service records. Coordinate and schedule vehicles for preventive maintenance. Schedule is Monday-Friday 9a-6p with hour lunch, must be avaiablable for call outs.

Maintains Audit and Operational Testing records. Prepare and maintain vehicle specifications that would be used by Valley Transit. Diagnose vehicular problems and make arrangements for repairs.

Takes action to correct safety deficiencies and provide a safe working environment.

Inspects equipment and vehicles for fleet safety and compliance with industry standards for FRA, OSHA, ANSI and NIOSH and other pertinent regulations. Resolve vehicle breakdowns when they occur including performance of road calls and related travel when breakdowns occur in route. Investigates accidents and incidents and provides information to Valley Transit management’s staff and the Board of Directors as needed. Audits transit operating personnel for compliance with ARRC Rules and Regulations as well as all applicable Valley Transit policies and procedures.

Works with procurement staff to acquire and stock equipment components through best management practice. Monitors purchases of equipment related materials to ensure efficient utilization of budgeted resources. Ensures ARRC purchasing policies and procedures are adhered to. Work closely with vendors for repairs, tires, etc. Dispatch substitute vehicles during breakdown emergencies and document breakdown in vehicle file.

Document and record all commuter maintenance, repairs, tire rotation, mileage traveled and replacement service to file and document as directed by the Commuter Manager and/or Executive Director for Board Reports.

Other duties as assigned according to the general position description.

Tools required for the maintenance of fleet. Ability to lift 50 pounds.

The position is a safety-sensitive position and is subject to United States Department of Transportation (USDOT) – Federal Transit Administration (FTA) drug and alcohol testing. Additionally, applicants of safety-sensitive positions are required (even if ultimately not hired) to provide Valley Transit with signed written releases requesting USDOT drug and alcohol records from all previous, USDOT-covered, employers that the applicant has worked for within the last two years. Failure to do so will result in the employment offer being rescinded. Valley Transit is also required to ask all applicants (even if ultimately not hired) if they have tested positive or refused to test on a pre-employment test for any USDOT covered employer within the last two years.

Compensation: $62,400-$100,000. Benefits include: paid holidays, paid time off, IRA match, and health. Compensation & benefits are evaluated annually and subject to change based on budgetary constraints.

Valley Transit is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.

Bus Operator: Must have a minimum class B CDL with Passenger endorsement, current DOT Medical card, and be able to pass a pre-employment drug test. Full and part time potitons avaiable. To apply please email a copy of your CDL, DOT Medical Card, current driving record, resume, and application jbusch@valleytransitak.org or drop off at one of our facilities. $20-$25/hr +benefits. 

Valley Transit is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.

Transit Manager:  Play a vital role in empowering individuals to confidently navigate public transportation. This dynamic position involves providing personalized travel training, fostering independence, and enhancing community mobility for diverse populations. You will serve as a knowledgeable guide, helping riders understand transit routes, schedules, fare options, and safety procedures and provide oversite to customer service and quality control of transit service. You will be the liason between the riders and our operation! This position ensures high-quality, accessible, and responsive customer service and supports riders in learning how to safely and independently use public transportation services. The role combines front-line rider support, staff coordination, community outreach, and documentation in compliance with Federal Transit Administration (FTA).Your enthusiasm and expertise will inspire confidence and promote accessible transportation solutions for all.

Responsibilities

  • Conduct one-on-one and group training sessions to educate riders on using transit services effectively and safely
  • Develop customized travel plans that meet individual needs, including route planning and fare management
  • Demonstrate how to access transit stops, use ticketing machines, and navigate transit systems confidently
  • Assist riders in understanding safety protocols and emergency procedures during their journeys
  • Collaborate with community organizations, social service agencies, and stakeholders to identify training opportunities and outreach efforts
  • Maintain detailed records of training sessions, rider progress, and feedback to improve service delivery
  • Stay informed about transit system updates, route changes, and new technologies to provide accurate guidance
  • Ensure customer service practices align with ADA, Title VI, and agency policies
  • Accompany trainees on practice trips to build confidence and independent travel skills.
  • Manage daily customer service operations, including phone, email, and in-person inquiries.
  • Coordinate with social service agencies, tribal organizations, senior centers, schools, and community partners.
  • Conduct outreach presentations and develop informational materials promoting transit services and travel training programs.
  • Serve as a liaison between riders, customer service staff, and transit operations.
  • Maintain customer service policies, procedures, and service standards.
  • Supervise and support customer service and dispatch staff, as applicable.
  • Handle escalated customer concerns, complaints, and service issues in a professional and timely manner.
  • Track and analyze customer feedback, complaints, and service trends to recommend improvements.
  • Adapt training methods to meet individual mobility, cognitive, sensory, or language needs.
  • Educate riders on safety procedures, winter travel considerations, and emergency protocols.

Education & Experience

  • High school diploma or GED required; associate’s or bachelor’s degree in Human Services, Public Administration, Communications, or related field preferred.

Knowledge, Skills, and Abilities

  • Knowledge of public transportation systems and ADA accessibility requirements (or ability to learn).
  • Strong leadership, communication, and conflict resolution skills.
  • Ability to work independently and manage multiple responsibilities.
  • Proficiency with computers, customer service tracking, and basic reporting tools.
  • Familiarity with local geography and community resources.
  • Ability to work safely in varying weather and field conditions.

Working Conditions:

  • Combination of office, field, and on-vehicle work.
  • Regular interaction with the public, including vulnerable populations.
  • Exposure to outdoor conditions such as snow, ice, and cold weather.
  • May require flexible scheduling, including evenings or weekends.
  • Experience in customer service, training, public transit, or human services preferred.
  • Supervisory or lead experience strongly desired.

Join us in making transportation accessible and enjoyable for everyone! This paid position offers an exciting opportunity to make a meaningful impact while developing valuable skills in community engagement, travel planning, and customer service. We are committed to supporting your growth as you help others achieve greater independence through effective transit training.

 Job Requirements:

High School Diploma or equivalent. Demonstrated ability to work well under pressure with a high degree of independence including setting and adhering to time constraints.

The position is a safety-sensitive position and is subject to United States Department of Transportation (USDOT) – Federal Transit Administration (FTA) drug and alcohol testing. Additionally, applicants of safety-sensitive positions are required (even if ultimately not hired) to provide Valley Transit with signed written releases requesting USDOT drug and alcohol records from all previous, USDOT-covered, employers that the applicant has worked for within the last two years. Failure to do so will result in the employment offer being rescinded. Valley Transit is also required to ask all applicants (even if ultimately not hired) if they have tested positive or refused to test on a pre-employment test for any USDOT covered employer within the last two years.

 License or certificate: Must possess a valid Alaska Driver’s License as required for the position to operate vehicles of the organization.

Compensation: $62,400-$80,000. Benefits after probationary period include: paid holidays, paid time off, IRA match, and health. Compensation & benefits are evaluated annually and subject to change based on budgetary constraints.

To apply please email a copy of your current driving record, resume, and application jbusch@valleytransitak.org or drop off at one of our facilities.

Valley Transit Job Application: Job Application

Valley Transit is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood.

Customer Service Represenetaive:Customer Service Representatives serve as the primary point of contact for the public and drivers, ensuring safe, efficient, and courteous operation of the transit system. Responsible for the scheduling, dispatching, and communication with drivers while providing excellent customer service.

Duties & Responsibilities:

Schedule and dispatch for service. Trip scheduling in accordance with company policy, answer customer inquiries regarding their scheduled trips, and perform dispatch duties and other general duties. Communication daily with drivers to coordinate schedules including service interruptions, delays and emergencies. Update service information in software and logs. Assist with vehicle assignments, relaying maintenance concerns to maintenance and management. Maintains a high level of professionalism in the conduct of all duties.

Answering phones, email, and walk in inquiries regarding service, schedule, and fares. Scheduling and providing agency service information accurately and courteously, utilizing software. Handle complaints, compliments, and feedback professionally, representing the agency positively and courteously at all times.

$18/hour

We are an equal opportunity employer and do not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, changes in marital status, pregnancy, and parenthood